Loyalty Points
Loyalty Points and Overpayment Refund
1. When is an overpayment compensated?
Some products on the ŪkisGo platform are sold by indefinite weight (e.g., meat, cheeses, other weighed products). This means that the final weight of the product received may differ slightly from the weight indicated at the time of ordering. If the weight of the product actually received is less than the weight paid for, the resulting overpayment amount is compensated with loyalty points.
2. How is the overpayment refunded?
The overpayment amount is automatically converted into ŪkisGo loyalty points, which are credited to the buyer.
These points can be:
- used for another purchase on the ŪkisGo platform,
- or cashed out by transferring the corresponding amount to your bank account.
3. Where are loyalty points stored?
Loyalty points are always credited to the buyer's ŪkisGo account.
If the buyer already has an account, the points will automatically appear in their account after the overpayment is confirmed.
If the buyer does not yet have an account, in order to use the accumulated points, the buyer must:
- Register on the ŪkisGo platform
- During registration, use the same email address that was provided when making the purchase
- After registration, they will automatically see all the loyalty points belonging to them in the system
4. Transparency and Buyer Benefit
This loyalty point system is designed to ensure that:
- the buyer never loses overpaid money,
- compensation is fast, clear, and convenient,
- each customer has flexibility – to choose between a refund or using the money for future purchases.
ŪkisGo strives to ensure fair pricing and transparent settlement practices in all cases where the final product weight may differ from the planned weight.